We’re here to help you find answers quickly and easily. If you have more questions or need further assistance, please reach out through our Contact Us page or email us at hello@meluvie.com.

Ordering & Delivery

Q1: How long will it take to receive my order?
A:

• Handling Time: 1–2 business days
• Transit Time: 2–6 business days within the United States
• Estimated Delivery: 3–8 business days from the date of purchase
  See our Shipping Policy for full details.

Q2: Do you offer free shipping?
A: Yes. Meluvie offers free shipping on all orders within the United States. See our Shipping Policy for details.

Q3: Do you ship internationally?
A: Currently, we only ship within the United States.

Q4: Can I cancel my order after placing it?
A: Yes—orders can be canceled within 24 hours of placement. Contact us immediately to start the cancellation process.

Q5: How do I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking link. You can also track your order anytime on our Order Tracking page.

Returns, Exchanges & Refunds

Q6: What is your return policy?
A: We have a 30-day return window. Items must be unused and in their original packaging. See our Return & Refund Policy for details.

Q7: What if I receive a defective or incorrect product?
A: We’ll replace it at no cost. Email us within 30 days to start the process. Details are in our Return & Refund Policy.

Q8: How do I exchange a product?
A: Exchanges are easy—contact us and follow the instructions in our Return & Refund Policy.

Q9: When will I receive my refund after returning an item?
A: Once your return is received and approved, refunds are processed within 7 business days to your original payment method.

Products & Warranties

Q10: Do you offer warranties on your products?
A: Yes. All items come with a 30-day warranty. See our Return & Refund Policy for specifics.

Business & Bulk Orders

Q11: Can I place a bulk or business order?
A: Absolutely. Email hello@meluvie.com or use our Contact Us form, and our team will assist you.

Customer Support

Q12: How can I contact customer support?
A:

• Email: hello@meluvie.com
• Contact Form: Click Here

Contact Information

Meluvie

Address: 5980 Pickford St, Los Angeles, CA 90035, USA

Email: hello@meluvie.com

Phone: +1 888 462 7794

Contact Us: Click here

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM PT

We aim to respond within 1–2 business days.

Thank you for choosing Meluvie.